frequently asked questions
What is your return policy?
We offer a 30-day return policy on unused items in original packaging. Contact us for return authorization and we'll guide you through the process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay through our secure checkout.
What if my item arrives damaged?
Contact us immediately with photos of the damage. We'll arrange a replacement or full refund, including return shipping costs.
Do you restock sold-out items?
Popular items are typically restocked, but availability varies. Sign up for restock notifications on product pages or contact us for specific inquiries.
Do you offer free shipping?
Yes! We offer free standard shipping on orders over $50. Expedited options are available for an additional fee.
Do you deliver on Weekend?
No, our courier company do not offer the service to deliver on weekends currently.
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.